THANKS TO THE Internet, people can watch sports,
news, concerts and now funerals as they happen.
Dale Moses has created DistantLink, a mobile video
conferencing and telecommunications company that
allows people who cannot travel to funerals to be
there live via the web.
"A number of months back, my wife’s mother passed
away, and my mother-in-law’s sister wasn’t able to
travel due to health issues but would’ve been able
to be near a computer. That’s how it started," he
said Friday.
Mr. Moses, a computer programmer and
self-proclaimed web monkey, started the company just
over two months ago.
He sees the funeral industry as an untapped
market for his product.
According to Statistics Canada, 242,863 people
died in Canada between July 1, 2007, and June 30,
2008. That’s about 665 people per day.
"It’s a huge market; it’s a $2.5-billion
industry," Moses said. "I’m federally incorporated
to do this all over Canada. My goal is to make this
standard practice in every funeral home."
A video kiosk is set up in funeral homes during
visitation and funeral services. A 42-inch screen
connects people that can’t be there in person.
"It’s a full, live, two-way video. If someone
walks up to the kiosk, sees Uncle Joe on the screen,
they can chat with him and he can chat with them,"
Mr. Moses said.
If users don’t have a webcam but have a
microphone, their voice will come through.
On the funeral home side, communication is done
without the use of microphones or headsets.
Mr. Moses sends an email invitation to people who
want to be part of the service from their computer.
The person clicks on the link, enters a password and
is connected immediately.
The kiosk can serve up to 100 remote connections
at one time.
Mr. Moses had his first booking last week.
"It went fantastic, at the visitation there was
four people from the Toronto area that came in live,
and the next day the service, the deceased’s
granddaughter was able to read the eulogy from away
to the congregation. The minister was amazed by the
whole thing."
Dignity Memorial, which operates A.L. Mattatall,
Cruickshank’s and J. A. Snow funeral homes, has
agreed to offer the service across Halifax Regional
Municipality immediately.
"When he first presented it to me, I was a bit
sceptical at first, but it does work, he’s the first
person around as far as we know that can do this,"
Graham Murphy, the area general manager for Dignity
Memorial, said Friday.
"From our staff, they think it’s absolutely
phenomenal. We’ll offer it to our families when they
come in, and they can decide if it’s right for
them."
Mr. Moses is currently looking for people to
purchase franchises from him. They’ll get a funeral
home territory in which to take their kiosk and Mr.
Moses will be available to give technical support
around the clock.
Funeral homes will have the option to buy the
equipment, and that’s where he said he wants to make
it standard practice.
The cost is incorporated into the funeral bill if
the family wants the service.
Mr. Moses said the cost, while not set in stone,
will be in the range of $500, depending on the
length of time of the video, the number of sessions
or days that are covered.
He supervises the video, which he said he can do
from another room, building or city.
"Of course you always have the odd family member
that may cause a commotion, I can click on the mouse
and they’re gone and can’t get back in."
When asked about possible background noises, such
as a random phone ringing, he answers with a laugh,
"we can mute. I’m sure it’ll be a learning curve."
( ccopp@herald.ca)